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SOLUTIONS FOR...

AVAYA

Avaya is a global leader in digital communications software, services and devices for businesses of all sizes. They enable the mission critical, real-time communication applications of the world's most important operations.

Resource Software International Ltd. (RSI) is a proud member of the Avaya DevConnect Technology Partner program and offer various Avaya Select Product and compliance tested solutions.

The RSI all-in-one omnichannel collaboration analytics products are compatible across major Avaya communication platforms including IP Office, Aura CM, Avaya Cloud and legacy Nortel platforms. Our solutions span a broad range of industry sectors including retail, government, education, brokerage, professional, hospitality and general business environments. In vertical markets, we provide unique integration to hotel property management systems and professional accounting packages.

Solutions for Avaya Platforms

RSI has been developing communication management solutions since 1990. Over the years we have worked closely with Avaya to ensure our solutions are interoperable. Many of our most popular products have been accredited as Avaya Compliant or given the distinction of Avaya Select Product and listed in the Avaya Devconnect Marketplace. We also offer several backward compatible third party products for use with Avaya and legacy Nortel products.

Avaya Compliant Products

The overwhelming majority of our communication management products are designed to work with Avaya gear (and their legacy products). RSI has taken additional steps with our more popular solutions to undergo compliance testing with Avaya through our DevConnect partnership program. This provides RSI/Avaya customers the assurance of successful product interoperability. By continuing to pursue improvements in product integration, we offer a more cost effective, integrated solution to our customers.

Shadow CMS All-in-One Analytics

A scalable all-in-one collaboration management solution that manages the health of enterprise communication ecosystems.

Core components:
call accounting * cradle-to-grave * call center reporting * historical/real time dashboards * call recording playback * meeting metrics * email reporting * emergency notification

Available for:
Avaya IP Office, Avaya Aura, Avaya Cloud, legacy Nortel, Zang

Shadow CMS Enterprise

A scalable premise or cloud call accounting solution that monitors, measures and manages communication resources.

Core components:
call accounting * cradle-to-grave * call recording playback * historical call detail & call center dashboards * meeting metrics * email reporting * emergency notification

Available for:
Avaya IP Office, Avaya Aura, Avaya Cloud, legacy Nortel, Zang

Shadow RTD Real Time Dashboard

Meaningful real time agent and queue analytics that help ensure the health, quality & performance of contact centers.





Available for:
Avaya IP Office, Avaya Aura, Avaya Cloud, legacy Nortel

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Shadow OSN Onsite Notification

Real-time emergency notification that monitors communication activity and provides alerts to Avaya phones, email, SMS, network broadcasts and team collaboration rooms.

Valuable time is often lost in trying to locate the individual that placed an emergency call. Seconds can make the difference in saving lives or apprehending harassing callers.

Available for:
Avaya IP Office, Avaya Aura, Avaya Cloud, legacy Nortel

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Shadow CRM Integration

A powerful unified communication solution to bridge Avaya communication systems with office, CRM & backend database applications.





Available for:
Avaya IP Office, Avaya Aura, Avaya Cloud, legacy Nortel

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RSI is a world leader in producing products, training and resources that manage, control and reduce the expense of communication facilities resulting in a more dynamic, responsive and productive communication ecosystem.