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Shadow UC

A comprehensive portfolio of voice recording, call reporting and analytic solutions that help monitor, measure and manage the effectiveness of Microsoft UC.

Reports

Dashboards

Teams

Security

Alarms

Recordings

Shadow UC Analytics

Shadow UC Analytics is a communication management system which delivers a 360 degree view of Microsoft Unified Communications usage and associated costs. Trends in the usage of voice, video, IM, conferences, file transfers and application sharing can be tracked to highlight user acceptance, performance metrics and cost savings which enables more effective use of resources.

Reports

All reports can be scheduled to run automatically or generated on an ad hoc basis in a variety of formats such as Excel, PDF or CSV. Standard report templates are available or custom reports can be easily built to show user adoption, employee productivity, call quality, cost and more. It is easy to brand the reports with a corporate logo and colour scheme.

Automated report delivery

Flexible Report Designer

Various report formats - Excel, Word, PDF, CSV

Charts - bar, pie, line or stacked bar

User Interface & Dashboards

Analyze important metrics with near real-time views of Unified Communication usage with various dashboards that highlight User Adoption, Employee Productivity, Call Quality and Cost information. Enjoy the flexibility of a user experience the way you want it, customise the position of dashboards and what information is displayed. Filters can be applied to ensure that only relevant information is displayed. Click through reporting produces detailed reports directly from the dashboard user interface.

Updates every 60 sec.

Single click reports

User Defined Layout

Direct filtering

Dynamic charts

Shadow UC Analytics+

Shadow UC Analytics+ delivers live activity wall boards and supporting reports for Microsoft UC Response Groups (Lync / S4B). It is a cost effective alternative to full contact centre software to proactively monitor and view Response Groups activity in real time. It offers clear visibility of agent performance driving productivity gains and enabling smart management of resources.

Real Time Dashboards & Wall boards

Each wall board is created in a separate browser page therefore it is possible for each user to configure customized displays for their individual needs. There are 5 wall boards available with Shadow UC Analytics+ including Response Groups Summary, Inbound Response, Active Calls, Calls Waiting in Queues and Presence Statistics.

Shadow UC Recorder

Designed specifically for Microsoft Unified Communications, UC Recorder is a client side recorder which allows the recording of Skype for Business, Office 365 and Cloud PBX or any hybrid architecture. It has a simple to use interface and is typically used for dispute resolution and training purposes. The cost effective solution can be deployed on-premise or from our cloud with database integration with UC Analytics where relevant. The dashboard graphically displays the volumes of recorded calls and the simple searching allows quick retrieval and identification of calls.

Peer to Peer conference calls

Browser agnostic

Centralized storage

Developed using .Net and HTML5

Supports unlimited clients

Shadow AI Reporting

Codie is our friendly Artificial Intelligence Bot. She harnesses the power of Shadow UC Analytics allowing users to generate reports using their Skype for Business IM chat Client. Request can be made using English requests through chat. Codie can create standard, ad hoc or powerful reports using the Shaodw UC Analytics report builder. Filters can also be requested such as date ranges and specific departments. Once the report has been requested it will be emailed as a PDF.

Shadow NMS

Sbadow Number Management System (NMS) is a tracking and managing system for Direct-in-Dial (DID/DDI) and extensions. The manual process for maintaining the ecosystem can be a costly and time-consuming task for companies of any size. Shadow NMS offers an intuitive, fully automated process which results in reduced costs, lower risks and improved business processes. Shadow NMS eliminates the need for disjoint spreadsheets. The solution can be deployed on premise or on our secured cloud servers. It can be purchased as either a standalone solution or part of our Shadow UC Analytics portfolio of reporting and monitoring solutions. The product is vendor and platform independent.

RSI is a world leader in producing products, training and resources that manage, control and reduce the expense of communication facilities resulting in a more dynamic, responsive and productive communication ecosystem.