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As part of the Microsoft UC portfolio, MS Teams/Skype for Business will streamline your business communications while maximizing your IT resources and reducing your costs. By harnessing the power of virtualization and team collaboration. Microsoft offers a more reliable system that integrates with your existing applications, improves data access and security, and accommodates an increasingly mobile workforce.

RSI offers unifed communication management solutions to the Microsoft UC community including desktop, enterprise and Azure cloud implementations of Shadow UC Anaytics, UC Analytics+ and UC Recorder. RSI is a Microsoft Application Development compliant solution provider.

Microsoft Teams/Skype for Business has rapidly become the communication and collaboration platform of choice around the world. It allows 1:1 and team collaboration through voice, video conferencing, instant messaging, and screen-sharing and can be deployed online with Office 365 using a cloud PBX and team collaboration technology. With such a comprehensive and diverse collaboration solution comes the associated challenges to ensure your investment in time, money, and resources is delivering the expected benefits. Are users adopting to the new technology? Are there they expected productivity gains? Our call quality issues identified is sip trunk capacity, correct and has it perceived reduction of costs and return on investment actually been achieved.

Shadow UC Analytics is a comprehensive user driven reporting and monitoring solution. UC Analytics+ is an additional module to UC Analytics. It is a cost effective alternative to contact center software with realtime wallboards for organizations using response groups. UC Recorder is a simple to use voice recording solution used for training and monitoring and dispute resolution. The solutions can be delivered on premise from the cloud out of Azure or partner hosted. All three are delivered by a single user interface sharing the same backend database. UC Analytics as a user driven user friendly solution deployed across an organization and used by technical and business staff alike. It delivers only relevant information through it's customizable dashboards, reports, monitors and maps.

RSI is a world leader in producing products, training and resources that manage, control and reduce the expense of communication facilities resulting in a more dynamic, responsive and productive communication ecosystem.