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SOLUTIONS FOR...

Microsoft UC

As part of the Microsoft UC portfolio, MS Teams/Skype for Business will streamline your business communications while maximizing your IT resources and reducing your costs. By harnessing the power of virtualization and team collaboration. Microsoft offers a more reliable system that integrates with your existing applications, improves data access and security, and accommodates an increasingly mobile workforce.

Harnessing Metrics from Microsoft Unified Communication Ecosystems to Empower Productivity

Shadow UC Analytics
Shadow UC Analytics monitoring and reporting tool which delivers a 360 degree view of Unified Communications usage and associated costs. Trends in the usage of voice, video, IM, conferences, file transfers and application sharing can be studied to highlight user acceptance, performance metrics and cost savings.

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Shadow UC Analytics+
Shadow UC Analytics+ adds dynamic real time metrics, wall boards and associated detailed reports to Microsoft UC Responsed Groups environments.

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Shadow UC Recorder
Shadow UC Recorder is a client side call recording solution to improve training, accelerate dispute resolution, quality assurance and increase customer satisfaction.

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Shadow NMS
Shadow NMS offers a centralized management solution for tracking DIDs and extensions. Shadow NMS automates manual tasks resulting in improved business processes with fewer risks and greater accuracy.

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Shadow AI Reporting
Meet Codie! She is our super intelligent bot that can produce results (reports, queries, graphs) for anyone using Skype for Business (and of course Shadow UC Analytics)

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RSI is a world leader in producing products, training and resources that manage, control and reduce the expense of communication facilities resulting in a more dynamic, responsive and productive communication ecosystem.