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Shadow Agent - Intermittent Lagging [Resolved]

 March 20, 2024, 1:48 PM ET  Symptoms:  Unable to access your Shadow Agent portal, delayed status responses, leaderboard updates or disposition code entry.Problem:Starting March 20, 2024, at approximately 12:30 pm EST, customers of RSI Shadow Agent have been reporting of intermittent timeouts or delayed responses.RSI engineers are working to mitigate the problem that may be delaying our provider (RingCentral) data in our global cloud provider (AWS).  We are working with our partners to provide a resolution as soon as possible.RESOLUTION:UPDATE 1:  March 20, 2024 - 1:48 pm - We are working to isolate the issue and (more)...

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RSI will be exhibiting at Enterprise Connect 2024

 Enterprise Connect 2024 is quickly approaching! You don't want to miss this event!What is Enterprise Connect?  (more)...

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RingCentral MVP coupled with Shadow Agent. CX Features without CX!

 Affordable, innovative solutions to enhance efficiency and elevate the overall customer experience. RingCentral MVP Call Queues coupled with Shadow Agent by RSI is a powerful scalable alternative to upgrading to more complex and expensive call center solutions. The integration brings together various communication channels into a unified platform, simplifying the agent's workflow and ensuring a consistent and seamless experience for customers. The valuable live and historical data analytics and reporting features empower businesses to gain deep insights into customer interactions, agent performance, and overall support metrics, enabling strategic decision-making for continuous improvement. Shadow Agent builds upon the existing integrations and core functionality of an established RingCentral MVP platform.  Many features such as disposition codes,  leaderboards, enhanced heads up display,  real time agent performance, service levels,  AI transcription, call queue call back,  VIP call priority answer are (more)...