Proactively monitor, measure and manage your communication ecosystem
Scalable premise and cloud omnichannel management solutions including call accounting, call center dashboards & reporting, call recordings, chat, audio, video and team collaboration analytics.
RSI is a world leader in producing products, training and resources that manage, control and reduce the expense of communication facilities resulting in a more dynamic, responsive and productive communication ecosystem.
Our all-in-one collaboration management solutions help you ensure your ecosystem is functioning at peak performance!
Drive digital transformation by ensuring available modes of communication are successfully deployed and utilized.
Monitor the health of your communication ecosystem through ongoing analysis of call quality, trunk utilization and network facilities.
Exceed corporate standards by analyzing calling patterns, identifying misuse/abuse, ensuring inbound call handling performance and optimizing resources.
Utilize rating and tariff plans to reconcile invoices, identify cost savings, roll up organizational cost allocation and determine ROI on new deployments.
Training & Monitoring
Study call recordings to ensure gold standard customer experience and highlight areas potential development or retraining.
Retain archives of communication records in order to query historical records to resolve customer or employee disputes.
Ensure the safety of your organization by triggering emergency or critical alerts to authorized personnel, desktops, mobile/IoT devices, and email.
Meet legal and regulatory compliance standards through the proper retention of communication activity information.
Retrieve valuable communication analytics from anywhere by simply asking our AI bot for the information.
What is collaboration?
Collaboration is communication between two or more participants connected from anywhere, anytime to share ideas, build consensus, establish direction, and/or accomplish a specified goal.
Why is collaboration management vital to your business?
Employees spend over two thirds of their time connecting and collaborating
Nearly 15% of employee work time is lost due to insufficient communication
Roughly $11,000.00 is lost per employee, per year due to ineffective communication
How do you plan to ensure your collaboration ecosystem is running smoothly?
Get vital collaboration analytics from anywhere on any device!
Get more information, schedule a presentation or get a free quote!