718 701 0945   905 576-4575  
|
Feedback
|
Free Quote
|
Login

RESOURCE SOFTWARE INTERNALTIONAL LTD.

Proactively monitor, measure and manage your communication ecosystem

Scalable premise and cloud omnichannel management solutions including call accounting, call center dashboards & reporting, call recordings, chat, audio, video and team collaboration analytics.

RSI is a world leader in producing products, training and resources that manage, control and reduce the expense of communication facilities resulting in a more dynamic, responsive and productive communication ecosystem.

Our all-in-one collaboration management solutions help you ensure your ecosystem is functioning at peak performance!

User Adoption
Drive digital transformation by ensuring available modes of communication are successfully deployed and utilized.

Quality Assurance
Monitor the health of your communication ecosystem through ongoing analysis of call quality, trunk utilization and network facilities.

Employee Productivity
Exceed corporate standards by analyzing calling patterns, identifying misuse/abuse, ensuring inbound call handling performance and optimizing resources.

Cost Control
Utilize rating and tariff plans to reconcile invoices, identify cost savings, roll up organizational cost allocation and determine ROI on new deployments.

Training & Monitoring
Study call recordings to ensure gold standard customer experience and highlight areas potential development or retraining.

Dispute Resolution
Retain archives of communication records in order to query historical records to resolve customer or employee disputes.

Emergency Notification
Ensure the safety of your organization by triggering emergency or critical alerts to authorized personnel, desktops, mobile/IoT devices, and email.

Regulatory Compliance
Meet legal and regulatory compliance standards through the proper retention of communication activity information.

AI Reporting
Retrieve valuable communication analytics from anywhere by simply asking our AI bot for the information.

What is collaboration?

Collaboration is communication between two or more participants connected from anywhere, anytime to share ideas, build consensus, establish direction, and/or accomplish a specified goal.

Why is collaboration management vital to your business?

Employees spend over two thirds of their time connecting and collaborating

Nearly 15% of employee work time is lost due to insufficient communication

Roughly $11,000.00 is lost per employee, per year due to ineffective communication

How do you plan to ensure your collaboration ecosystem is running smoothly?

Get vital collaboration analytics from anywhere on any device!

Our solutions are independently tested to work with virtually all the most recognized solution providers of unified communication and collaboration.