News and Events

  • Home
  • News and Events

Recent Articles

image

Why Collaboration Management is More Important Than Ever

 The ever-changing collaboration sector continues to enable people to stay interconnected while working from anywhere on any device. The global pandemic has catalyzed an already upward trend. “A recent article by Erik Brynjolfsson et al. estimates that 31 percent of workers -- in the United States -- who were employed in early March had switched to working at home by the first week of April. Even when stay-at-home orders are relaxed, many workers may continue working at home until the pandemic is fully contained” (US Bureau of Labor Statistics).   Here are some important reasons why collaboration management systems are more important than ever.Employee ProductivityAs a by-product, remote workers are saving time on commuting, improving their work-life balance, and working in comfortable clothes. However, employers are facing several challenges managing remotely. Unable to access office systems, (more)...

image

Why should your business utilize real-time dashboards?

A dashboard is effective at consolidating a company’s most valuable KPI’s into a simple view. Managers can, in real time, make important decisions without having to run multiple reports and consolidate information manually. A properly set up dashboard is very effective in giving an accurate snapshot of business operations. This is essential in today's environment where customers demand real time answers and expect a certain level of empathy for their requests. If a customer is saddled with bottlenecks, busy signals, long wait times and unanswered messages, it is likely the customer will look elsewhere. A dashboard provides the opportunity to correct ineffective processes quickly, and at its core. Resource Software International offers fully customizable dashboards, with access to countless pre-set widgets. Managers can determine what is most important to them to determine the health of their collaboration system. Not only can a user monitor standard call wait times and response rates, but they can also determine how successfully consumers were serviced with instant messaging and video chat services. These customizable dashboards give a total picture of all major channels of communication within a given time period. (more)...