HEATWAVE FOR SICKKIDS CHALLENGE - WE PLAY FOR SICKKIDSWe are playing for SickKids in the Heatwave for SickKids Volleyball Challenge and will be serving up funds to end childhood cancer and build a new SickKids. Thank you for your support!Right now, there are more than 800 children in treatment for cancer alone at SickKids Hospital. Many are fighting for their lives. These courageous children living with cancer need your help. Cancer is the most common cause of disease-related death in Canadian children and the (more)...
The ever-changing collaboration sector continues to enable people to stay interconnected while working from anywhere on any device. The global pandemic has catalyzed an already upward trend. “A recent article by Erik Brynjolfsson et al. estimates that 31 percent of workers -- in the United States -- who were employed in early March had switched to working at home by the first week of April. Even when stay-at-home orders are relaxed, many workers may continue working at home until the pandemic is fully contained” (US Bureau of Labor Statistics). Here are some important reasons why collaboration management systems are more important than ever.Employee ProductivityAs a by-product, remote workers are saving time on commuting, improving their work-life balance, and working in comfortable clothes. However, employers are facing several challenges managing remotely. Unable to access office systems, (more)...
A dashboard is effective at consolidating a company’s most
valuable KPI’s into a simple view. Managers can, in real time, make important
decisions without having to run multiple reports and consolidate information
manually. A properly set up dashboard is very effective in giving an accurate
snapshot of business operations. This is essential in today's environment where customers demand real time answers and expect
a certain level of empathy for their requests. If a customer is saddled with
bottlenecks, busy signals, long wait times and unanswered messages, it is
likely the customer will look elsewhere. A dashboard provides the opportunity
to correct ineffective processes quickly, and at its core.
Resource Software International offers fully customizable
dashboards, with access to countless pre-set widgets. Managers can determine
what is most important to them to determine the health of their collaboration
system. Not only can a user monitor standard call wait times and response
rates, but they can also determine how successfully consumers were serviced
with instant messaging and video chat services. These customizable dashboards
give a total picture of all major channels of communication within a given time
period.For more information, visit our website at (more)...
